FAQ
What types of coins do you offer?
SugarloafCoins specializes in a curated selection of authentic historic coins. Our inventory includes a variety of coins from different eras and regions, each evaluated for quality and collectible appeal.
How can I ensure the authenticity of the coins?
We are committed to transparency and confidence in purchasing. Each coin is meticulously evaluated and clearly described, allowing collectors to make informed decisions regarding their acquisitions.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in original packaging. A receipt or proof of purchase is also required.
How do I initiate a return?
To start a return, please contact us at . Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package.
What should I do if my item is damaged or incorrect?
Inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and rectify it promptly.
Are there any items that cannot be returned?
Certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, and items on sale or gift cards. Please reach out if you have questions about a specific item.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
